General shipping terms and conditions



These General Conditions of Sale have as their object the purchase of products remotely via the computer network on the website Each purchase transaction will be governed by the provisions of Legislative Decree 185/99, Legislative Decree. 206/05; the information aimed at the conclusion of the contract will be subject to art. 12 of the Legislative Decree. 70/03 and, as regards the protection of confidentiality, will be subject to the legislation referred to in Legislative Decree 196/03.



The contracts for the sale of products on the website are considered concluded at the time the purchase order placed by the customer at is received and the latter accepts it. will promptly send the customer a receipt of the purchase order made by the customer.

The customer, by sending his purchase order electronically, declares that he has read and accepted these general terms and conditions and undertakes to observe and respect them in his relations with


TREATMENT OF PERSONAL DATA pursuant to art. 13 of Legislative Decree 196/2003 informs that the personal and fiscal data acquired also verbally in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired in the context of the company's activity, will be processed in compliance with the aforementioned legislation , including the confidentiality obligations established by them.

In relation to the aforementioned, the rights referred to in Article 7 of Legislative Decree 196/2003.


The Customer is required, before submitting their purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance.

Finally, the Customer is required, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the contract conclusion phase.



By sending the online order, the Customer sends a proposal to purchase the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale. will notify the Customer of the acceptance and confirmation of the order.

In particular, will not accept orders:

if the material, at the time of the order, was not available in stock and / or

if the Customer cannot or does not want to pay using credit cards (Mypos), bank transfer or cash on delivery.

It is possible to place an order either through the website at the prices and conditions indicated therein and through authorized dealers.



The customer purchases the product, the characteristics of which are illustrated online in the relative descriptive and technical sheets, at the price indicated therein plus the delivery costs as specified on the site.

Before submitting the purchase order, the unit cost of each selected product is summarized, together with the total cost in the event of the purchase of multiple products and the related delivery costs.

Once the purchase order has been forwarded, the customer will receive from an e-mail message certifying the receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price, delivery costs, applicable taxes and means of payment and containing a reference to the general conditions of the contract and to the information about the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site. Following the approval of the Decree Law of 4 July 2006 no. 223 "maneuver bis" Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which entered into force on 12 August 2006, which reinstates the obligation to communicate the list of customers and suppliers in the event of an issue invoice, and of Law Decree 78 of May 31, 2010 converted into Law 122 of July 30, 2010, imposes the need to ask customers to communicate VAT NUMBER and TAX CODE in the appropriate fields on the site.



The purchased goods, together with the relevant invoice, are delivered by courier to the address specified by the Customer at the time of the online order. Any specific needs must be proposed by the customer to guarantees delivery of the goods within 15 (fifteen) working days from the date of receipt of the confirmation of the transaction. (For payment by cash on delivery, 15 days will be counted from the date of receipt of the order via e-mail.). In the event that the customer chooses the cash on delivery method, payment must be made exclusively by cash or cashier's check, to be delivered directly to the courier upon receipt of the goods.

In the event of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender (



The products purchased on the website are subject to the regulations on the sale of consumer goods. The delivered products comply with the characteristics illustrated on-line in the relative descriptive and technical sheets. is liable to the customer for any lack of conformity existing at the time of delivery of the goods.



The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with, no penalty and specify the reason, within 10 (ten) ten working days from receipt of the goods. " on the website at the link:



The right of withdrawal is exercised by sending, within the aforementioned deadline, a written communication to the address of by registered letter with acknowledgment of receipt.

If the goods have been delivered, the customer is required to return them to within 14 (fifteen) working days from the date of delivery of the goods.

The goods must be returned to complete with all accessories, instruction manuals and everything originally delivered to the customer, as well as packed in its original packaging. The returned product must be accompanied by a copy of the electronic receipt of the order. The costs of returning the goods to are charged to the customer.

If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, is required to reimburse the sums paid by the customer

In particular, will proceed free of charge to the transmission of the re-credit order relating to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which it became aware of the exercise of the right of withdrawal by the customer. This operation will be carried out through the credit card issuing institution of the credit card used for payment or by crediting the sum to the bank account indicated by the customer. has the right to reject any product returned in ways other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or has not respected the methods and times indicated for the communication of the exercise of the right of withdrawal.




In the event of total or partial non-payment of the purchase price of the asset, it reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code terminated this contract by sending a written communication to the customer's electronic address.



For any complaint or clarification, the customer must contact The customer will be contacted for clarification within 3 (three) working days from the request.



This contract is regulated by the Italian law. The exclusive jurisdiction and forum for any legal action brought by the Purchaser under this warranty or any further legal guarantees will be the Court of Santa Maria Capua Vetere. In case of victory of in any legal action, the plaintiff will have to reimburse expenses, including lawyers' fees and court fees, incurred by for its defense.



Although not expressly provided for in this contract, the rules of Italian law in force apply.


Shipping Information

For each delivery order, the Customer is required to specify at least one telephone number to allow the express courier to contact him in case of difficulty in delivery.

In case the delivery is not successful, for reasons not attributable to TITANALL or the express courier, after 2 consecutive steps, the storage or delivery costs will be charged as quantified by the express courier or it will be possible to collect the product at the point sorting of the courier.

In the event that one or more products are not immediately available (out-of-stock), we reserve the right to cancel or delay the shipment, to replace the missing pieces or to ship the pieces in stock, as agreed with the client.

TITANALL guarantees the utmost professionalism at every stage of the purchase, having said that, the delivery times of the goods may vary depending on the place of arrival.


The company declines all responsibility for any delays not attributable to it or problems related to the customs legislation of the country of delivery. In case of problems related to the purchase or shipment of the product, you can contact our customer service within 14 days of receiving the product.


Returns Management (RMA)

If you have a problem that has not been resolved by our STAFF, you can return the product to us. The first step is to fill in the Return form.

This form must be completed in full and we will reply by e-mail within 3 working days with instructions on the return procedure.

Products must be returned in their original packaging. We do not refund used items. Returns must first be approved.


MBE Standard National Shipping Service

The Standard shipping service operates in the delivery following the receipt of the package by the courier in 1-2 working days for Zone 1 (excluding islands) and 2-3 days for Zone 2 (Calabria, Sicily and Sardinia)

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